What should I do with damaged parts?
Please hold onto all damaged parts. Our customer service representative will arrange for the truck line to pick them up. Claims will be denied if damaged items cannot be picked up for salvage.
What happens if I fail to note damaged or missing items at the time of delivery?
Unfortunately, you will have to repair the items or purchase them again. Truck lines will NOT accept claims for damaged or missing items once material has been signed for without exception.
What should I do if my shipment was damaged in transit?
Mark the number of damaged pieces on the truck line’s delivery paperwork. Be as specific as possible. For example, write “DAMAGED: 4 pieces 4′ X 10′, 2 pieces 4′ X 5′” or “MISSING: One box.” At the very least, write how many pieces are damaged. DO NOT give in to pressure from the driver and sign the delivery…
Do WireCrafters products take more time to install than other brands?
Based on customer feedback, WireCrafters Style 840 wire partitions install just as fast or faster than any other brand on the market. Most customers feel our products are easier to install than most others because of the allowed adjustments designed into our system. All panels have slotted holes for vertical adjustment.
How long does it take to ship orders using custom colors?
Typically, orders using custom colors ship thirteen work days from the order approval date.
What colors are available?
WireCrafters keeps several special colors in stock to speed up delivery. We will match any color; usually requiring a sample paint chip be provided. There is an up-charge for custom colors.
What is the lead time for an order with non-stock parts?
In most cases, with approved credit, customized orders for special materials ship in ten working days or less from the time of final order approval. Ship dates are assigned when the final layout and dimensions have been approved by the customer. Dealers may track their orders on this website after logging in.
What is the lead time for an all stock order?
With approved credit, stock orders ship 48 hours from receipt of order (work days).
Does my order come with the assembly hardware included?
Yes, all assembly hardware, including floor anchors, are supplied with each order along with an Installation Manual.
Are non-standard sized panels & parts available?
Yes, WireCrafters can manufacture custom sized panels & parts to fit your exact needs.