What should I do with damaged parts?
Please hold onto all damaged parts. Our customer service representative will arrange for the truck line to pick them up. Claims will be denied if damaged items cannot be picked up for salvage.
What happens if I fail to note damaged or missing items at the time of delivery?
Unfortunately, you will have to repair the items or purchase them again. Truck lines will NOT accept claims for damaged or missing items once material has been signed for without exception.
What should I do if my shipment was damaged in transit?
Mark the number of damaged pieces on the truck line’s delivery paperwork. Be as specific as possible. For example, write “DAMAGED: 4 pieces 4′ X 10′, 2 pieces 4′ X 5′” or “MISSING: One box.” At the very least, write how many pieces are damaged. DO NOT give in to pressure from the driver and sign the delivery…